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Customer survey

We want your feedback!

At Spicer Corporation, we are interested in hearing about your customer service experiences, both positive and negative. On the positive side, tell us what it was about our service that pleased you. Otherwise please take a minute to inform us about areas where we can improve.

Rate the quality of service you received in your most recent call to the Customer Support Center:

What is your primary reason for contacting Customer Support today?

Which product did you contact us about?

Version:


What method did you use to reach the Customer Support Center?

Email Telephone Both
	Very Satisfied	Satisfied	Dissatisfied
Customer Service:
Overall quality of telephone support
Overall quality of email support


Customer Service Staff and Problem Reporting:
Friendly and Professional
Knowledgeable
Ability to diagnose your problem
Ability to solve the problem
Communication and follow-up on problem resolution
Time required to resolve your problem
Overall quality of the solution

Please describe what stands out about the process of getting your problem resolved:


	Very Satisfied	Satisfied	Dissatisfied
Telephone Users:
Wait time in queue
After hours voice mail access

Hours of Operation:
8 am – 5:30 pm Eastern

Comments:
What did you like most about the support you received?
Thank you for your feedback. May we use your comments within our Marketing materials? YES NO

What did you like least about the support you received?

Please tell us how we could improve the quality of support we provide to you or your organization:


Contact Information
Your personal information will remain confidential and is used solely to help us improve our customer service and support.

CMS Number:
Name (required):
Company:
Telephone:
Email (required):

Would you like a Customer Support Manager to contact you? Yes No

Thank you for your feedback!

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Copyright 2008 Spicer Corporation. All trademarks and registered trademarks are properties of their respective owners. Spicer®, Imagenation®, ViewCafé®, Image a•X™, DocuJet™, Freedom™, Enterprise Suite™ and eDiscovery™ are trademarks or registered trademarks of Spicer Corporation.